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Privacy Policy

Warmer Welsh Homes is committed to protecting your privacy and ensuring your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, submit forms, or interact with our services.

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1. Who We Are

Warmer Welsh Homes provides information and services relating to home energy improvements and government-backed energy efficiency schemes.

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2. Information We Collect

We may collect and process the following types of personal data:

  • Name

  • Address and postcode

  • Email address

  • Telephone number

  • Property details (such as property type, age, heating system)

  • Information provided in enquiry or eligibility forms

  • IP address and basic website usage data

  • Any other information you voluntarily provide

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3. How We Collect Your Data

We collect data when you:

  • Complete forms on our website

  • Submit enquiries or eligibility checks

  • Communicate with us by email or phone

  • Browse our website (via cookies and analytics tools)

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4. How We Use Your Data

We use your data to:

  • Assess eligibility for energy efficiency schemes

  • Respond to enquiries

  • Provide information about relevant services

  • Arrange surveys or installations

  • Improve our website and services

  • Meet legal and regulatory obligations

  • Prevent fraud and misuse of our services

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We do not sell your personal data.

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5. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Consent – where you have submitted your details

  • Contract – where processing is necessary to provide services

  • Legal obligation – where required by law

  • Legitimate interests – to operate and improve our services

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6. Sharing Your Data

We may share your data with:

  • Approved installers or contractors

  • Scheme administrators or funding bodies

  • IT and website service providers

  • Analytics providers

  • Regulatory or legal authorities when required

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All third parties are required to keep your data secure and use it only for agreed purposes.

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7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Data no longer required is securely deleted or anonymised.

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8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

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9. Cookies

Our website uses cookies to:

  • Improve website performance

  • Analyse user behaviour

  • Remember user preferences

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You can control or disable cookies via your browser settings. Disabling cookies may affect website functionality.

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10. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

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11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

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12. Children’s Data

Our services are not intended for children. We do not knowingly collect data from children under 16.

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13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

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